Terms of Service
Last Updated: 17/05/2025
1. Agreement to Terms
By accessing our website and using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
2. Services Description
Pure Hygiene Bin Cleaning provides professional bin cleaning services for residential and commercial customers. Our services include:
- Scheduled bin cleaning services
- One-time bin cleaning
- Commercial waste container cleaning
- Special event bin services
Service availability may vary by location. We reserve the right to modify, suspend or discontinue any aspect of our services at any time.
3. Customer Responsibilities
As a customer, you agree to:
- Provide accurate and complete information when booking services
- Ensure bins are accessible on scheduled service days
- Empty bins of waste prior to cleaning when required
- Pay for services in accordance with agreed terms
- Treat our staff with respect
4. Payment Terms
Payment is required at the time of booking unless otherwise agreed. For subscription services, payments will be processed automatically according to your billing cycle. All prices are exclusive of applicable taxes unless otherwise stated.
Refunds may be issued at our discretion if services cannot be performed due to circumstances within our control. No refunds will be issued for services not performed due to inaccessible bins or other circumstances outside our control.
5. Cancellation Policy
Cancellations must be made at least 48 hours before your scheduled service to receive a full refund. Cancellations made less than 48 hours in advance may be subject to a cancellation fee.
Subscription services can be cancelled with 30 days' notice. Any prepaid amounts for services beyond the cancellation date will be refunded on a pro-rata basis.
6. Limitation of Liability
To the maximum extent permitted by law, Pure Hygiene Bin Cleaning shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our services.
7. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the new terms.
8. Contact Information
If you have any questions about these Terms of Service, please contact us:
Email: admin@purehygiene.co.uk